Laura is a design leader and strategist dedicated to helping organizations build new spaces, services, experiences, and capabilities.
By combining a human-centered approach with robust research and discovery, Laura is able to make complex systems simple and intuitive for her wide range of clients.
Laura's wide range of skills allows her to plug into any part of the project process, combining a detailed design focus with an understanding of larger, overarching strategic frameworks. She has experience in developing workplace strategies, leading stakeholder engagement and workshop facilitation, programming efforts, construction documentation, real estate portfolio analysis, development repositioning and change management communication for clients both in the public and private sector.
Her passion for problem solving and enthusiasm about change allows her to approach each project with a dedicated focus and commitment to making an impact.
Currently, Laura is the Service Design Lead at Capital One.